2499769 - No Approval Notification for Sales Document

You submitted a Sales Document, e.g. Opportunity, for approval, but the approver did not receive an approval notification.

SAP Cloud for Customer

1. Go the to Sales work center;
2. Go to the Opportunities view;
3. Open Opportunity XYZ (XYZ represents the opportunity ID);
4. Press Actions -> Submit for Approval;
5. There is no notification for the approver.

The approver does not have the necessary accesses to approve the opportunity.

You can check following the steps below:

1. Go to the Administration work center;
2. Go to the Business Tasks Management view;
3. Search for Business Tasks generated for Opportunity XYZ;
4. Select the Business Task generated;
5. Open the Application Log ABC (ABC represents the Application Log ID);
6. You see the below messages:

• Summary: 1  users failed to pass the authorisation check;
• Employees without sufficient access rights for the item;
• No employee has sufficient access rights.

You need to provide Read and Write Access to the approver for the Opportunity XYZ.

1. Go to the Administrator work center;
2. Go to the Business Users view;
3. Select User ABC (ABC represents the approver's user's ID);
4. Press Edit -> Acess Rights;
5. Go to Access Restrictions tab;
6. Maintain Read and Write Access to the view Opportunities.

Missing, not received , KBA , LOD-CRM-OPP , Opportunity Management , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions