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SAP Knowledge Base Article - PreviewSymptom
- You are using SAP Contact Center
- A call gets disconnected after transferring the call to another agent
- You are seeing errors related to SIPBridge and Audiocodes: Reason: SIP ;cause=400 ;text="local, RTP Broken Connection"
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Business Communication Management, CCtr, SCC, Contact Center, CCI, CRM-CCI, CDT, Audiocodes, SIP, RTP Broken Connection, SipResponse, via list, Global Switching, Reason: SIP ;cause=400 ;text="local, RTP Broken Connection" , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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