SAP Knowledge Base Article - Public

2499952 - Tomcat can't deploy correctly C4A_AGENT - unable to load class


You downloaded the latest SAP Analytics Cloud Agent following the product's guide. After starting Tomcat, the deployment fails and the logs shows:

SEVERE: Error configuring application listener of class
java.lang.UnsupportedClassVersionError: com/sap/fpa/cloud/rest/cs/DriverManager : Unsupported major.minor version 51.0 (unable to load class


  • SAP Analytics Cloud 2017
  • Tomcat 7.x from SAP BusinessObjects Business Intelligence installation


The SAP JAVA JRE version is old and needs to be updated.


  1. Download and install SAP JVM version 8 from
  2. Stop Tomcat
  3. Change Tomcat's Java Settings > Java Virtual machine and point to the new path where you installed the SAP JVM, for example: C:\SAP\sapjvm_8\jre\bin\server\jvm.dll
  4. Start Tomcat


See Also

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SAP Analytics Cloud 1.0