SAP Knowledge Base Article - Public

2500442 - Limitations for Smartphone App of SAP Cloud for Customer


In the extended edition Smartphone App of SAP Cloud for Customer, there are certain work center views, Quick Creates and functionalities that are unavailable.


SAP Cloud for Customer

Reproducing the Issue

The following work center views are enabled in the desktop version of SAP Hybris Cloud for Customer, but they are not supported in our smartphone application:


Work center

Account Hierarchy


Sales Intelligence (For D&B360 integration)


E-Mail Blasts






Lead Scores


Installation Points

Installed Base

Installed Base

Installed Base

Maintenance Plans

Installed Base

Registered Products

Installed Base , Products



Resource Scheduler

Resource Scheduler

(BETA) Live Activity Center


Unassociated E-Mails



Data Workbench


Data Workbench


Data Workbench


The following Quick Creates are enabled in the desktop version of SAP Hybris Cloud for Customer, but they are not supported in our smartphone application:

  • Installation Points
  • Installed Base

  • Maintenance Plans

  • Registered Products


Further list of limitations for Smartphones:

  • Interactions facet (tab) in tickets is not enabled for smartphone layout, just for desktop and tablets.
  • On the homepage drag and drop on touch devices like Microsoft Surface and Internet Explorer touch is currently not supported, due to a limitation of Internet Explorer with touch events.
  • Month/Week/Work Week views are not supported for Calendar.

  • Calendar view is not available in accounts result set.

  • Map view in accounts, and visits is not optimized for smartphone.

  • Fast Order entry is not optimized for smartphone. For example, Product selection in Sales Order and Quote.

  • Other features which needs to be optimized further are Document Flow, Activity time view, Retail - Transaction Timeline, Retail - Team Calendar, Retail - Product Details, AFS - Grid Based Ordering, AFS - Product Details.

  • You cannot hide a work center view only from the smartphone.

  • There are multiple steps to add an attendee in Visits.

  • Select All option is not available in chunk view, hence not available in Smartphone.

  • Landscape mode is not supported for both android and iOS.

  • Auto-complete while searching fields does not work in smartphones.

  • Report filters is not supported in Windows based smartphones.

  • Drag and drop to move fields in reports is not supported in Windows based smartphones.

  • Show single values by tapping on chart does not work in smartphones.

  • The Analysis workcenter is not available in Windows based smartphone.


All the listed functionalities in this Case Document represent Limitations for our SAP Cloud for Customer, extended edition Smartphone App.


Even though the the work centers are a current limitation, we are always open for new ideas and improvements. If you want to present your suggestion to SAP you can use following link:

If you want to get an immediate enhancement, you can contact our service center for further assistance.

You can contact Cloud Service Center as follows:
a) If you are a partner: please use or the Partnerfinder.
b) If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

See Also


KBA , SRD-CC , Cross Components , Product Enhancement


SAP Cloud for Customer add-ins all versions