2500537 - UX Monitor UI does not open (load) in SAP Solution Manager 7.20

Symptom

After perform the User Experience Monitoring configuration in the SAP Solution Manager 7.20, the UX Monitor UI does not open completely. The UI gets stuck in the 'UX Data is being loaded' loading phase. The following picture describes the issue:

In the browser console logs (browser developer tool - F12), the following error is shown:

Uncaught TypeError: Cannot read property 'replace' of undefined
    at f.eem.common.BusinessCoordinator.createRobotOverview (BusinessCoordinator.js:2233)
    at f.eem.common.BusinessCoordinator.createRobot (BusinessCoordinator.js:2171)
    at eval (BusinessCoordinator.js:326)
    at _ (ODataModel.js:6)
    at eval (ODataModel.js:6)
    at eval (datajs.js:17)
    at XMLHttpRequest.p9 (datajs.js:17)

The following picture describes the browser console logs:

Environment

SAP Solution Manager 7.20
User Experience Monitoring

Product

SAP Solution Manager 7.2

Keywords

eem monitor ui does not open not start UXMon not launching , KBA , SV-SMG-MON-EEM , End User Experience Monitoring , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.