SAP Knowledge Base Article - Public

2501039 - JAM group notifications not getting triggered from Learning

Symptom

The "Send Jam Groups Invitation" automatic process does not trigger notification from Learning.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Create a JAM group with invite to send when some one join the group option 
  2. Register a member 
  3. Go to Learning Administration 
  4. Go to System Administration 
  5. Automatic Processes 
  6. Run the job - "Send Jam Groups Invitation" 
  7. No notification is triggered.

Resolution

  1. Navigate to Learning Administration 
  2. System Administration  
  3. Configuration 
  4. System Configuration 
  5. BIZX 
  6. Check if suppressJamNotificationsFromLMS configuration, which suppresses the Learning notifications for JAM, is set to true. If set to true then change the value to false to allow JAM notifications to be sent from Learning as well.

Keywords

LMS, Learning, SF, SuccessFactors, suppressJamNotificationsFromLMS, Send Jam Groups Invitation APM, Jam, notification, not triggered, Send Jam Groups Invitation , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-JAM , Integration with SAP Jam , Problem

Product

SAP SuccessFactors Learning all versions