SAP Knowledge Base Article - Public

2501296 - Onboarding Isn't Picking Up Files from SFTP - Onboarding 1.0


  • The Delta User Sync Report is sent SFTP, but Onboarding is not Picking up the file
  • Files are stucked in file path: /ONB/inbound in SFTP


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Logon to SFTP
  2. In the ONB Folder, select Inbound
  3. View the Sync files


  • The File Name was incorrect
  • The FTP Login is not the same


The User Sync File naming should be as follows:

  • <ONB Account ID>_Delta_User_Sync.csv
  • <ONB Account ID>_User_Sync.csv
  • <ONB Account ID>_Permission_Sync.csv

Please make sure the FTP Login is the same, both "Job" and the "Super Admin > Foundation Import" configuration need to have the same user login.


Sf, Success, Factors, OBD, ONB, Onboarding, Permission, Sync, Foundation, Import, Ad, Hoc, Report, Adhoc, File, Stuck, SFTP, User, Delta, Corporate, Structure, Inbound, Login, Job, Integration , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem


SAP SuccessFactors Onboarding all versions