2501296 - Onboarding Isn't Picking Up Files from SFTP - Onboarding 1.0

• The sync file is sent SFTP, but Onboarding is not Picking up the file

SAP SuccessFactors Onboarding 1.0

1. Logon to SFTP
2. Go to a folder where the sync files are sent
3. View the Sync files

• The file' name and/or extension are incorrect
• SFTP credentials/folder do not match to settings in Super admin site/Features/"Foundation Import" feature

The file' name and/or extension are incorrect:

     - Go to Onboarding Super admin site/"Import/Export Settings" and download "FoundationImport" file
     - Open the file in any text editor and find necessary section. For example for user sync, it will be "SuccessFactorsUserImport"
     - Check the property "FileMask". Usually it will be like "{AccountName}_User*.csv" (example for user sync). {AccountName} is Onboarding instance ID and "*"  is any symbols.

   If your ONB instance ID is "MyONBInstance", the file name should be MyONBInstance_User01012021.csv or just MyONBInstance_User.csv

SFTP credentials/folder do not match to settings in Super admin site/Features/"Foundation Import" feature

      Please compare SFTP credentials and folder in place where you set schedule for sync and in Super admin site/Features/"Foundation Import". If you see difference, please do changes in necessary place.

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