2501871 - Diagnostics Agent does not start due to error 'Cannot connect to Message Server' in dev_jstart - Solution Manager 7.1/7.2

Symptom

The Diagnostics Agents does not start correctly and the dev_jstart shows the error:

F Fri <timestamp>
F ********************************************************************************
F Java environment properties (/usr/sap/DAA/SMDA98/work/jstart.jvm)
F    root directory    : /usr/sap/DAA/SMDA98/exe/sapjvm_6
F    vendor            : SAP AG
F    version           : 1.6.0_101
F    cpu               : amd64
F    java vm type      : server
F    java vm version   : 6.1.083 25.51-b02
F    jvm library name : libjvm.so
F    library path      : /usr/sap/DAA/SMDA98/exe/sapjvm_6/jre/lib/amd64/server:/usr/sap/DAA/SMDA98/exe/sapjvm_6/jre/lib/amd64
F    executable path   : /usr/sap/DAA/SMDA98/exe/sapjvm_6/bin
F ********************************************************************************
F    SAP extensions    : available
F ********************************************************************************
I [Thr 139776594798464] MtxInit: 30002 0 2
F [Thr 139776594798464] *** WARNING => connection to Message Server not possible (j2ee/ms/host = , j2ee/ms/port = 36). [sfxxmsc.hpp 531]
F [Thr 139776594798464] *** WARNING => connection to Enqueue Server not possible (j2ee/enq/host = , j2ee/enq/port = 32). [sfxxenc.hpp 194]
F [Thr 139776594798464] *** LOG => Run level 0 completed.
F [Thr 139776594798464] *** LOG => Instance state is "Instance terminated" (STOPPED @ 0, INACTIVE).
F
F ********************************************************************************
F *** ERROR => Cannot connect to Message Server.
F ***
F *** Please see section 'Instance initialization issues'
F *** in SAP Note 1316652 for additional information and trouble shooting advice.
F ********************************************************************************
F
F [Thr 139776594798464] *** LOG => exiting (exitcode -21000, retcode 2).

Environment

SAP Solution Manager 7.1 and 7.2
SAP Solution Manager Diagnostics Agent

Keywords

KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , How To

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