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2501886 - External agents got logged off after system restart


  • After resetting the SAP Contact Center system, all external agents who were already logged on, got logged out automatically.
  • CCTR monitoring showed that the users were still logged on.
  • Similar errors are found in the ETC logs:
    • Called from ExternalAgentUser::OnFailure(): user [GUID/USERID] unregistered due to some failure
    • TRC> UserManager: Removed user [GUID/USERID] from UserManager and put it to WasteBasket



SAP Contact Center 7.0 Support Pack 9


SAP Contact Center, on-premise edition 7.0


Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0.9, External Agent, ETC drops all external agents, unregistered, restart, logon, logoff, log off, log on , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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