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SAP Knowledge Base Article - PreviewSymptom
- After resetting the SAP Contact Center system, all external agents who were already logged on, got logged out automatically.
- CCTR monitoring showed that the users were still logged on.
- Similar errors are found in the ETC logs:
- Called from ExternalAgentUser::OnFailure(): user [GUID/USERID] unregistered due to some failure
- TRC> UserManager: Removed user [GUID/USERID] from UserManager and put it to WasteBasket
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Environment
SAP Contact Center 7.0 Support Pack 9
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0.9, External Agent, ETC drops all external agents, unregistered, restart, logon, logoff, log off, log on , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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