Symptom
The Form Status Grouped by Workflow tile shows the same route step more than once, with different forms.
Environment
SuccessFactors Dashboard
Reproducing the Issue
Run the Form Status Grouped by Workflow tile.
The same route step is aggregated twice, with different set of forms:
Drilling down on an affected route step - Input target (Self):
Both of them have different forms
Cause
Though the affected route steps seem to appear twice, carfeul observation will help identify they are actually different.
Notice the space between target and ( .
The route step name had been changed after a few forms had been launched.
Hence the previously launched forms have the route step name without the space between ‘target’ and ‘(‘ and are being considered separately by the Dashboard.
Resolution
To solve the issue, the route map for the affected forms has to be modified, to reflect the correct text.
While changing the text, make sure they match the route step name given in the route map.
Note: Please make sure the text is changed in all affected locales
KBA for changing modifying Route map for live forms:
2087312 - Route Maps - Modify Form Route Map for Live Forms - Performance Management
If the number of affected forms is higher, please consider relaunching the forms.
Keywords
Form Status Grouped by Workflow
Dashboard
Tile
Duplicate , KBA , LOD-SF-ANA-DSH , YouCalc Dashboards and Tiles (Dashboards 2.0) , LOD-SF-PM-REP , Reporting & Analytics, Data Imports & Exports , Problem