2501991 - Email Workflow Rule Executes But No Email is Sent

Workflow criteria has been fulfilled for Email Notification but no email was received. 

SAP Cloud for Customer

 To Reproduce this issue, we will use Appointments as an example.

1. Go to Sales Campaign work centre.
2. Go to Appointments view.
3. Create 123456 Appointment (123456 represents appointment ID). 
4. Ensure that all conditions are fulfilled for Workflow Rule to activate.
5. Save it. 

Email is never received by the relevant recipients.

 

 

The setting is not correctly maintained under the Business Configuration Work Center:

• In "E-mail and Fax Settings" > Send e-mails to a specific address is selected > there are no addresses maintained.

1. Navigate to the Business Configuration WoC
2. Go to Implementation Projects View
3. Click Open Activity List
4. Under the Fine Tuning header, search for E-mail and Fax Settings
5. Click E-Mail and Fax Settings

On the right of the view, you will see the option to send to Business Partners or to a specific address.

If "Specific Address" is checked, then an e-mail address must be maintained in the relevant field.

Email, Workflow, Workflow Rule

KBA , LOD-CRM-EMP , Employee , LOD-CRM-WKF , Workflow , How To

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