SAP Knowledge Base Article - Public

2502332 - Crystal Reports 2011 doesn't start


  • After installing Crystal Reports 2011 SP12 Designer on Windows 7 Desktop when launched, nothing happens.
  • Other tools such as Report upload Wizard work fine.
  • Trace is not generated.
  • Process monitor doesn't show CRW32.exe


  • SAP Crystal Reports 2011 SP12
  • Windows 7

Reproducing the Issue

  1. Install Crystal Reports 2011 SP12 on a Windows 7 desktop machine following the installation suggestions from 1638102
  2. Try to start Crystal with the Shortcut
  3. Nothing happens


  • After updating to Crystal Reports 2016 it started correctly (using the same installation workflow)


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SAP Crystal Reports 2011