2502562 - Received E-mail Format Showing Plain Text Only

Inbound e-mails within the system are showing as Plain Text only, even though the original email had rich content such as Tables, Tags, etc.

Example:

An end user sent an e-mail interaction to you with a table on the body and the system received it as inbound e-mail.

When I went to check the e-mail within SAP Hybris Cloud for Customer the content of the e-mail is plain text and doesn't display the table properly.

System standard behavior.

All system objects, with the exception of Tickets, only supports Plain Text.

KBA , LOD-CRM , Cloud for Customer , Product Enhancement