SAP Knowledge Base Article - Public

2502562 - Received E-mail Format Showing Plain Text Only


Inbound e-mails within the system are showing as Plain Text only, even though the original email had rich content such as Tables, Tags, etc.

Reproducing the Issue


An end user sent an e-mail interaction to you with a table on the body and the system received it as inbound e-mail.

When I went to check the e-mail within SAP Hybris Cloud for Customer the content of the e-mail is plain text and doesn't display the table properly.


System standard behavior.


All system objects, with the exception of Tickets, only supports Plain Text.


KBA , LOD-CRM , Cloud for Customer , Product Enhancement


SAP Cloud for Customer add-ins all versions