SAP Knowledge Base Article - Preview

2502626 - Printing CRM E-Mail in IE11 returns a BSP or 404 File Not Found error


  1. Users get a Business Server Page (BSP) or '404 file not found' error when printing a CRM email.
  2. Printing from IC E-Mail Editor returns a BSP error in Internet Explorer 11.
  3. When trying to print E-Mails, the printer selection popup appears but then a BSP exception is printed. 
  4. When using the client printer for the rich text editor on the web UI the output is showing only a BSP error.




  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA


SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0


SAP; CRM; WebUI; webui; webcuif; interaction center; IC E-Mail; email; emails; tinymce; rte; rich; text; editor; print; printing; pdf; bsp; error; output; exception; BSP page was terminate due to an error. BSP exception: Object is not valid in URL. , KBA , CA-WUI-BTF , Text Editor , BC-CCM-PRN , Print and Output Management , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-FRW , Framework , CRM-BF-ML , Email Management , Problem

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