SAP Knowledge Base Article - Public

2502972 - How to Edit the Nudge Email Notification - To-Do Task Reminder

Symptom

  • How to change the default e-mail notification text for overdue to-do's appearing on 'For You Today' section in 'My Team' tile?
  • How to edit the Nudge email notification?
  • How to edit the nudge email notification template ?  

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Go to Home page > For You Today > My Team tile
  2. Click on 'Send Email' under My Team tile

Resolution

The default nudge email information is:

  • Label: HOME_MYTEAMTILE_NUDGE_BODY_HEADER
  • Email Body Generic Text:

Subject: To-Do Task Reminder

Hi [Employee Name],

Please complete these items on your To-Do list as soon as possible:

- [Item]: [Due Date]

There are two ways of editing the nudge e-mail notification:

Option #1: Via 'Send Email' feature

  1. Go to Home page > For You Today > My Team tile
  2. Click 'Send Email' option for employees under My Team tile
  3. Edit the content (Subject and Message) of the e-mail as per your requirement 
  4. Click send

Option #2: Via Manage Languages feature

  1. Go to Admin Center > Manage Languages
  2. Download default labels (for the language the user is using)
  3. Open the CSV and search for below labels
  4. Edit the label and import the custom translation file
Debug LabelDefault Translation
HOME_V4_Send_Email_Message_IntroPlease complete these items on your To-Do list as soon as possible:
HOME_V4_Send_Email_Message_Body

- {0}: Due by {1}

HOME_V4_Send_Email_Message_Header

Hi {0},

Note:

  • HOME_V4_Send_Email_Message_Intro: The content of this label is plain, static text; it does not support the dynamic placeholders. You can change it in Manage Languages to any sentence you want, for example, "Friendly reminder: You have the following to-do items to complete:".
  • HOME_V4_Send_Email_Message_Body: Supports `{0}` (task name) and `{1}` (due date). In Manage Languages, you can change `- {0}: Due by {1}` to `[Task]{0}[Due Date]{1}`. 
  • HOME_V4_Send_Email_Message_Header: Supports `{0}` (employee name), which is used to hold the employee's name.

For information on how to work with the Manage languages feature, please refer to KBA 2576546 - Using the Manage Language Feature to Change Labels in SuccessFactors.

See Also

2089551 - Remind a team member to complete pending tasks (Nudge Feature) in SAP SuccessFactors

Keywords

nudge notification, e-mail template, todo, LANG-8512, success factors, SF, to-do reminder, To-Do Task Reminder, To do email, my team , KBA , LOD-SF-PLT-NOT , Email Notifications , How To

Product

SAP SuccessFactors HCM Suite all versions