SAP Knowledge Base Article - Public

2503087 - @mention / @@notify in JAM Blog not generating a group feed

Symptom

  • @mention in Blog not generating a group feed
  • @@notify in Blog not generating a group feed
  • JAM @mention cannot be removed from blogpost

Environment

SAP Jam Collaboration

Reproducing the Issue

  • Created blog: 
    • Edit_1: No @mention used - just edited (text change):
      → No feed generated but content is updated in already generated feed
    • Edit_2: Single notify used:
      → feed generated for the notified user in his personal feed. Feed is not generated in group feed
    • Edit_3: @@notify used :
      →  personal feed will be generated for all @@notify users with format like - <Author> wrote a blog post (not updated). Also, personal feed will be generated for the notifier (The person who added the @@notify).

Cause

Resolution

If you add @mention while editing a blog post, it will generate feed item in the home/personal feed for notified user/s. No feed will be generated in the group. This is an expected behavior.

If @@notify is used, then each user will get a feed update in his/her home/personal feed. No feed will be generated in the group. This is an expected behavior.

The feed entry will state "<author> wrote a blog post", rather than saying "updated".

Note 1: Also, please note that if there was no @mention added to the blog while editing, no feed update will be generated anywhere.

Note 2: The document mentions cannot be removed, for it denotes the past state of which notification has been sent out

See Also

Keywords

JAM, notify, group feed, personal feed, home feed, home, personal, mention, notify, blog edit, blog mention, blog notify, remove mention, blog posts, INC3386482, @@notify, notification, group status, feed, feed settings, group wall , KBA , LOD-SF-JAM-COL , Collaboration - Blog, Wiki, Discussion , LOD-SF-JAM-NOT , Bell & Browser notifcations , How To

Product

SAP Jam Collaboration 1705