SAP Knowledge Base Article - Preview

2503649 - Activity Plan And Routing Rule Don't Work As Expected - Wrong Survey Attaches To Visit

Symptom

After creating an Activity Plan and Routing Rules for Visits in your system to which a Survey 123 (123 represents the name of the Survey) is attached by a particular Organizational Unit 456 a different survey abc gets attached when you trigger the condition by creating a Visit.


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Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

KBA , LOD-CRM-ACC , Account , How To

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