SAP Knowledge Base Article - Preview

2504078 - Voicemails are not recorded to the maximum time defined in the System Configurator


Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • Customer voicemails are getting truncated before the allotted maximum time limit defined.
  • Voicemails and calls are getting disconnected after a period of for instance 10 seconds, so there is no possibility to have a longer voicemail than 10 seconds in this case.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


DisconnectOnbrokenConnection, SAP Contact Center, BCM, Voicemails, Voice Mails, cut off, recordings, Message Length , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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