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SAP Knowledge Base Article - PreviewSymptom
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- Customer voicemails are getting truncated before the allotted maximum time limit defined.
- Voicemails and calls are getting disconnected after a period of for instance 10 seconds, so there is no possibility to have a longer voicemail than 10 seconds in this case.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
DisconnectOnbrokenConnection, SAP Contact Center, BCM, Voicemails, Voice Mails, cut off, recordings, Message Length , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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