Symptom
- "Monitoring service is disabled, only probes are available" when accessing the Monitoring page in Central Management Console(CMC).
- The Adaptive Processing Server(APS) hosted Monitoring service seems normal with Running, Enabled status.
- Restart the APS hosted Monitoring service can not resolve the issue.
- Create a new dedicated APS for Monitoring service can not resolve the issue.
- Error in APS trace log: java.lang.RuntimeException: Monitoring service may not have started yet or might have failed to start. Please wait for sometime or check the service status (MON00041).
Environment
- SAP BusinessObjects Business Intelligence Platform (BI) 4.x
Reproducing the Issue
- Logon to CMC.
- Navigate to Monitoring page.
- Receive error message: "Monitoring service is disabled, only probes are available".
Cause
Some jar files are missing under <BI4.0 Install Folder>\SAP BusinessObjects Enterprise XI 4.0\java\lib.
Resolution
- Stop Server Intellgence Agent (SIA);
- Check the paths for all .properties files under <BI4.0 Install Folder>\SAP BusinessObjects Enterprise XI 4.0\java\lib folder and backup the <BI4.0 Install Folder>\SAP BusinessObjects Enterprise XI 4.0\java\lib folder;
- Copy the <BI4.0 Install Folder>\SAP BusinessObjects Enterprise XI 4.0\java\lib folder from a working environment which has the same patch level and replace to the problematic environment;
- Recover all .properties files from backup folder to the original paths which checked in the step2;
- Start SIA and check if the Monitoring page can be shown without any error.
Keywords
KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
Product
SAP Lumira, desktop edition 1.0