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SAP Knowledge Base Article - PreviewSymptom
- The VWU Database contains two fields for agents name: AgentName and AgentName2
- Business would like to know what is AgentName2 used for
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Environment
SAP Contact Center 7.0
Product
SAP Business Communications Management 5.5 ; SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, DimAgent, Agent name 2 , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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