SAP Knowledge Base Article - Public

2504557 - Sales Area Data Determination is not Defaulted in Activities

Symptom

Sales area data determination is no defaulted in activties without accounts.

Reproducing the Issue

  1. Go to the Activities Work center.
  2. Go to the Appointments view.
  3. Open appointment ABC.(ABC represents appointment without account)

Sales Data is not being fetched from employee responsible


NOTE: This happen with other activities as well like Appointment, Phone Calls, Tasks

Cause

We currently only trigger the defaulting of Sales Area Data when both an Employee and Account are selected.

 

Resolution

The ability to trigger the defaulting of Sales Area Data without an Account will be supported in future releases.

Keywords

KBA , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer core applications 1705 ; SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1611 ; SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708