Symptom
Sales area data determination is no defaulted in activties without accounts.
Reproducing the Issue
- Go to the Activities Work center.
- Go to the Appointments view.
- Open appointment ABC.(ABC represents appointment without account)
Sales Data is not being fetched from employee responsible
NOTE: This happen with other activities as well like Appointment, Phone Calls, Tasks
Cause
We currently only trigger the defaulting of Sales Area Data when both an Employee and Account are selected.
Resolution
The ability to trigger the defaulting of Sales Area Data without an Account will be supported in future releases.
Keywords
KBA , LOD-CRM-ACT , Activities , How To
Product
SAP Cloud for Customer core applications 1705 ; SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1611 ; SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708