SAP Knowledge Base Article - Public

2504601 - Message "The entity is either completed or not accessible" when clicking on a survey's direct link


Users may see this message when clicking a survey's direct link:


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Learning

Reproducing the Issue

  1. Relate a survey to a class >
  2. Once the class is closed, note the "Initiate Surveys" button in the class's "Actions" menu is grayed out >


  3. Ask a user to click the survey's direct link related to the class >
  4. The user will see the message.


This is an expected behavior of the system.


Once the class is closed or inactivated, the system will not allow initiating the survey anymore and that message will be displayed when clicking on the survey's direct link.


questionnaire, direct, link, error, access, accessing, complete, survey, either, completed, not, accessible, message, warning , KBA , LOD-SF-LMS-EVA , Surveys , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , How To


SAP SuccessFactors Learning all versions