Symptom
Users may see this message when clicking a Direct Link to a survey.
Environment
SAP SuccessFactors Learning Management System (LMS) - All Supported Versions
Reproducing the Issue
- Attach a survey to a Scheduled Offering
- Once the Scheduled Offering is closed: note the Initiate Evaluations button in the scheduled offering's Actions menu is grayed out.
- Ask a user to click the Direct Link to the survey linked to that Scheduled Offering.
- The user will see this message.
Cause
This is an expected behavior of the system.
Resolution
Once the Scheduled Offering is closed or inactivated, the system will not allow initiating the survey anymore and clicking a direct link to the survey will display this message.
Keywords
questionnaire; direct link; error; access; accessing; complete, survey is either, completed, not accessible , KBA , LOD-SF-LMS-EVA , Surveys , LOD-SF-LMS-ADM , System Admin, Global Variables, References , How To
Product
SAP SuccessFactors Learning all versions