Symptom
The LMS admin could not remove an item from the user's learning plan through user record because the 'Remove' checkbox is missing.
Environment
SuccessFactors Learning Management System (LMS)
Reproducing the Issue
- Log in as system admin.
- Access a specific user record with item(s) that is(are) assigned through a curriculum. (Admin > Users)
- Under the 'Related' section, go to the 'Assigned items' tab.
- Search for the item to remove and notice that the checkbox under the 'Remove' column is not available.
Cause
This is an expected behavior of the system.
Only free-floating items (items assigned directly) can be removed via the user record's assigned items or even using the 'User Needs Management' tool.
Resolution
To remove the item from the user's learning plan, you may either:
- Remove the item from the curriculum (this will affect the learning plan of all users who have this curriculum in their learning plan); or
- Completely unassign the curriculum from the user.
Keywords
LMS, curriculum, curriculum, item, remove, user, learning plan, assignment, unassign , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-CUR , Curricula , Problem
Product
SAP SuccessFactors Learning all versions