SAP Knowledge Base Article - Public

2504918 - "You have entered an exit date that is before your step start date. Users must be able to start the step before they can exit. Please update the start or exit date." - Performance Management

Symptom

  • When creating or modifying a Route Map, an error message appears.
  • This error also happens when changing live form's route maps if the exit date set as before the start date.

"You have entered an exit date that is before your step start date. Users must be able to start the step before they can exit. Please update the start or exit date."

kba.JPG

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  • Go to Admin Center > Manage Route Maps.
  • Go to Admin Center > Modify Form Route Map.

Cause

  • The system performs a backend's date validation when any change made on Performance Form's Route maps, 
  • The date validation will apply for any Route Map's feature that you may want to change. Such as Enforce Start Date, Step's label button etc.

Resolution

In order to fix the error, please update the start or exit date accordingly.

See Also

For more information on Start Date, Due Date, Exit Date and Enforce Start Date, please refer to the KB Article 2087333 - Route Maps - Start Date, Due Date, Exit Date, Enforce Start Date, and Automatic send on due date Validation - Performance Management.

Keywords

Unable, can't, cannot, change, live form, route map, steps, step, enforce start date, modify form route map, exit date, start date , KBA , LOD-SF-PM-FRM , Forms & Templates , Problem

Product

SAP SuccessFactors Performance & Goals all versions