SAP Knowledge Base Article - Public

2504989 - SAP Jam - Mobile Device Management (MDM)


  • How to generate a Token ?
  • How to set up MDM from SAP Jam side?
  • Does SAP Jam app supports MDM?

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SAP Jam Mobile app


The SAP Jam app supports MDM for the below scenario:

  • Restrict access to managed devices;
  • Restrict access to employees only on managed devices, while external users be able to activate the app;

SAP Jam app does not support MDM simple activation, meaning that even with MDM, the activation process will remain the same.

The MDM enablement can be enabled/disabled by the Company Admin of your SAP Jam instance.

You can refer to this Help page on for details about MDM solution for SAP Jam and supported MDMs.

The SAP Jam company admin will need to perform the following steps for the same:

  1. Click on top right cog-wheel icon and select Admin.
  2. Select Mobile > SAP Jam Mobile App option from the left side navigation.
  3. Click Manage Tokens to generate a new token or delete a previously generated token.
  4. Click Save changes to implement your selections;
  5. Then provide the unique key/value pair to the MDM to setup on their side;

    Screenshot (1709).png
  • The token string can be generated, updated, and deleted by clicking Manage Token, which opens the Restrict Activations to Managed Devices dialog box.
  • Once MDM restriction is enabled, SAP Jam will block all SAP Jam mobile app access unless one of the generated tokens below has been propagated to the mobile device via a support MDM solution.

SAP Note: You can use multiple active tokens so that you can easily segment users into groups. For example, you could generate a new token specifically for a group of consultants that will only need access for the next 90 days. 
The above changes can take up to three hours to propagate to your users' mobile apps


SAP Jam mobile, MDM, Restrict Activations to Managed Devices, Manage devices , KBA , LOD-SF-JAM-MOB , Mobile App Issues , LOD-SF-JAM-ADM , Administrator Access Request , How To


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