SAP Knowledge Base Article - Public

2506140 - Attachments, Participants and Notes Facets Not Available

Symptom

Attachments facet, Participant facet and Notes facet is not available for Activities.

Environment

SAP Cloud for Customer

Reproducing the Issue

The same behaviour is true for Tasks, Appointments and Phone Calls.

  1. Go to the Activities work center.
  2. Go to the Tasks view. 
  3. Open any Task.
  4. There is no Attachments/ Participants/ Notes facet and it cannot be added via Adaptation, either.

Cause

  • In order to have a better usability on mobile, the Attachments, Participants and Notes facets have been removed as facets from this BO.
  • These are available as sections on the Overview facet as pane variants.

Resolution

  • This is the system expected behavior.
  • If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.
  • An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: influence.sap.com/SAPCloudforCustomer

Keywords

Attachment, attachments, facet, section, Activities, Task, missing, notes, participants , KBA , LOD-CRM-ACT , Activities , LOD-CRM-LA , Live Activity , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions