Symptom
How to disable the document routing notification when manually routing the form via Route Form tool.
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Environment
SAP SuccessFactors Performance Management
Resolution
Previously, an e-mail notification was always sent to the users when the Performance Form was routed from one step to another.
You can now prevent sending such e-mail notifications to the users, before performing any routing actions by enabling Do not send document routing notification option.
How to enable Do not send document routing notification
- Go to Admin Center. In the Tools search field, search for Route Form. The Route Document page appears.
- The form search page allows you to locate forms. Perform a basic search or an advanced search to locate the form.
- Once you have located the form, select the form and click Next.
- Select an action under "How do you want to route the form?" and enable the "Do not send document routing notification" setting under Notification Options.
- Once you've done that the Document Routing notification will not be sent to the user when the form is routed.
Important: when you are not manually routing the forms via Route Form, the only option to disable the document routing notification is by disabling the notification in Admin Center > E-mail Notification Templates Settings.
See Also
KBA 2873655 - Document Routing Notification Explained - Performance Management
Keywords
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