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2506321 - Contract Generation process is getting failed when template document at CDT level gets corrupted

Symptom

When user tries to generate contract using DOCX Based Contract Generation (New CG) or Window Based Service(Old CG), then process some times gets failed with following error :

" There is a Problem with the Contract Generation web service.contact your system administrator."


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Environment

  • SAP Sourcing 7.0 and SAP Contract Lifecycle Management 7.0
  • SAP Sourcing 9.0 and SAP Contract Lifecycle Management 9.0
  • SAP Sourcing 10.0 and SAP Contract Lifecycle Management 10.0

Product

SAP Sourcing 10.0 and SAP Contract Lifecycle Management 10.0 ; SAP Sourcing 7.0 and SAP Contract Lifecycle Management 7.0 ; SAP Sourcing 9.0 and SAP Contract Lifecycle Management 9.0

Keywords

Contract Generation not working,Old CG, New CG, DOCX based Contract Generation, Window Based Contract Generation, "There is a Problem with the Contract Generation web service.contact your system administrator.", Contract Documents.,“SAP Sourcing cannot display this page. Click the browser back button to the previous page". , KBA , SRM-ESO-CG , Contract Generation for SAP Sourcing & CLM , How To

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