2507012 - Error Opening a Performance Review Form in the SuccessFactors Mobile App - Load error/Unable to load data

• When Trying to open a Performance Management form on the mobile app an error is returned:

"Load error. Please try again" or "Unable to load data. Please check your connection and try again."

• A user (usually an admin) is able to load Performance Forms for other users in mobile but gets an error when trying to load their own form.
• They can open a form using the web application but the same form will not open in the mobile app

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Performance Management
• SAP SuccessFactors Mobile

sf, success factors, MOB, PM, apple, ioS, android, mobile. App, API, Admin access to OData API, basic authentication, Review, Form, To Do, Review Performance , KBA , LOD-SF-PM-MOB , Mobile Interface , Problem