Symptom
- When Trying to open a Performance Management form on the mobile app an error is returned:
"Load error. Please try again" or "Unable to load data. Please check your connection and try again."
- A user (usually an admin) is able to load Performance Forms for other users in mobile but gets an error when trying to load their own form.
- They can open a form using the web application but the same form will not open in the mobile app
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP SuccessFactors Performance Management
- SAP SuccessFactors Mobile
Product
SAP SuccessFactors Mobile all versions ; SAP SuccessFactors Performance & Goals all versions
Keywords
sf, success factors, MOB, PM, apple, ioS, android, mobile. App, API, Admin access to OData API, basic authentication, Review, Form, To Do, Review Performance , KBA , LOD-SF-PM-MOB , Mobile Interface , Problem
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