SAP Knowledge Base Article - Public

2507471 - Error When Adding Families, Roles and Corresponding Skills From SuccessStore - JPB


An error is displayed when creating Families and Roles using SuccessStore in JPB: "error happened"



"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Job Profile Builder

Reproducing the Issue

  1. Navigate to "Manage Job Profile Content" from the Admin Center


  2. Select "Familes and Roles" from the Drop Down;
  3. Add Familes and Roles from Success Store;
  4. PLEASE NOTE: the selected language on "Manage Job Profile Content" is "ENGLISH_UK":


  5. Select your desired Family / Role / Then Select Add Role + Family;
  6. We are then given the following Error:



  • The root cause is becuase you are attempting to add Family and Role with the language as "English_UK";
  • It is stated that all interactions with the SuccessStore must be performed when in Locale "English_US";
  • By interaction, when adding any data or managing any data from the SuccessStore, you must change your locale currently in use to "English_US". 


Change the Language to English_US as below steps:

  1. Click on Options;
  2. Change Language;
  3. Select "English US:

  4. Change Language:

After the locale has been changed, go back to "Manage Job Profile Content";

You will notice that the locale in the Manage Job Profile Content has been changed to "English_US" as seen below:


When we then follow the same initial procedure, selecting our desired family/role then choose "Add Role + Family" we will be greeted with a confirmation "Selections Added" as seen below:


  • Having changed your local from the main options menu you should have no further issues/errors of this nature when adding data from the SuccessStore. 
  • PLEASE NOTE: as seen in the two screenshots below, change the locale from the "main Options menu" and NOT from the JPB interface language option, as below:

Change here:

Not here:



SuccessFactors, SuccessStore, Job Profile Builder, JPB, JDM 2.0; Error Happened, Skills Store, Familes and Roles, Error, Manage Job Profile Content, Manage SuccessStore Skill Content , KBA , LOD-SF-TIH-JPB , Job Profile Builder , LOD-SF-EP-PP3 , DO NOT USE [Use a sub component of LOD-SF-EP] , How To


SAP SuccessFactors HCM suite all versions


Adding FromSuccessstore.PNG
Change Locale.png