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2507685 - COM exception in Crystal Reports connecting to BW from SAP menu

Symptom

  • When creating a new report against a BW system in Crystal Reports from the SAP menu the following error is thrown:
    COM exception caught in CExtToolBar::GenerateNewTemplate(). HR = 0x80040154
    COM exception caught in CExtToolBar::InitOpenSaveDialog(). HR = 0x80040154
    COM exception caught in CExtToolBar::InitializeGlobalData(). HR = 0x80040154
    COM exception caught in CExtToolBar::InitializeGlobalData(). HR = 0x80004004
    Error.png
  • The error may not appear when connecting to the same BW from a different client with the same Crystal version.


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Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP BW 7.5 SPS 12

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

SAP, menu, BW, BEx, query, queries, CR, RFC, GUI, connection , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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