SAP Knowledge Base Article - Public

2507730 - No picture for Matrix Manager in User Information block


Matrix manager picture is not showing in User Information block.

Image/Data in this KBA is from SAP internal systems, sample data or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to People Profile and find the User Information block where Matrix Manager field has been added;
  2. See although the name is displayed, there is no picture



As per the current product design, it is expected behavior to not show profile photo for matrix manager.

Please validate that this enhancement request is still important to you, and if so, submit your enhancement request in the Customer Community (KBA attached).

Please note that the support teams does not have the ability to process or affect future product feature enhancements and the Product Managers do not monitor support incidents, but rather they look at our Customer Community.


Matrix Manager, Field, User Information Block, Standard Element, Standard Field, Picture, Photo, Profile Photom, Missing, Information Missing, Photo Missing, Not displaying, Not showing , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EP-UI , People Profile UI (PP3 UI) , Problem


SAP SuccessFactors HCM suite all versions