2507769 - CRM-IC: Sending an Email on actions like SAVE via rule policy in CRM IC

Symptom

In this article, we will demonstrate the settings for the function of sending an Email when saving a transaction via rule policy in CRM IC.

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Environment

SAP Customer Relationship Management 7.0 and higher
SAP enhancement package for SAP Customer Relationship Management
SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

CL_CRM_SMF_POLICY, EVALUATE, CL_CRM_SMF_ACTION_MANAGER, IF_CRM_SMF_ACTION_MANAGER~EXECUTE, crmv_ic_eventsd, CL_CRM_ERMS_RULE_FISCON_BASE, IF_CRM_ERMS_RULE_FIS~GET_VALUEHELP_TAB, GET_DDLB_VALUEHELP_TAB, AH_SEND_EMAIL, CL_CRM_IC_AH_OUTGOING_EML, GET_BP_INFORMATION, CRM_IC_APPL_RM_ALERT(027), CRM_IC_APPL_RM_ALERT(013), No business partner confirmed; e-mail not sent, No e-mail address for confirmed business partner; e-mail not sent, , KBA , CRM-IC-RDI , Rule-Driven Interactions , CRM-IC-BF , Basic Functions for Business Transactions , How To

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