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2508027 - Agentry Android crashes or performance issue when push notification received - SMP 3.0 SDK SP15


  • An Agentry application is used in multiple devices with the same number of Workorders (WO Custom - non- standard Work Manager)
  • The Workorders are used in the field by technicians to look at all the available work and assigns what they can work on to themselves
    • Example: If there are 500 work to be done in a given day, all technicians can see the 500 Workorders on their own device and they may assign a particular workorder to themselves
      • Technician 1 who assigns WO # 100 will submit a request that this WO # 100 is now assigned to Technician 1 (an Agentry background sending will be triggered - custom) and a Push notification will occur (notifying that this Workorder is now assigned to Technician 1) and it will be received on the device
  • The Agentry Android client crashes when it receives a push notification
  • On lower number of total Workorders or Agentry Objects (WO ~ 100) this issue does not exist



  • Android device
  • SAP Work Manager 6.4.1
  • SAP Mobile Platform SDK 3.0 SP15.X


SAP Mobile Platform SDK 3.0 ; SAP Work Manager 6.4


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