SAP Knowledge Base Article - Public

2508037 - The "Do not send document routing notification" is greyed out on the Route Forms tool

Symptom

The "Do not send document routing notification" is greyed out on the Route Forms tool

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental"

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Go to Route Forms
  2. Select one of the routing options, for example "Move the form one step forward"
  3. The Notification option "Do not send document routing notification" is greyed out - it is not possible to select

Cause

The "Document Routing Notification" is not enabled

Greyed out.png

    Document Routing notification.png

Resolution

The notification option "Do not send document routing notification" is only available when the Document Routing notification is enabled in the system

Keywords

Document Routing notification, Route Forms, Routing, flag, button, changes, form routing, e-mail, email, notication. , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , How To

Product

SAP SuccessFactors Performance & Goals all versions