SAP Knowledge Base Article - Preview

2508064 - How to find the Call ID of a specific contact


  • Often, SAP support will request some basic information like the Call ID of a test call inorderto trace and troubleshoot a case
  • This KBA is to show how this information can be easily captured to be provided back to SAP for further review

“Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.”



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, CALLID, Contact ID, Call, CDT, voice, How to , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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