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SAP Knowledge Base Article - PreviewSymptom
- Often, SAP support will request some basic information like the Call ID of a test call inorderto trace and troubleshoot a case
- This KBA is to show how this information can be easily captured to be provided back to SAP for further review
“Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.”
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, CALLID, Contact ID, Call, CDT, voice, How to , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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