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SAP Knowledge Base Article - PreviewSymptom
You are running a report based on Ticket data source, and when filtering by the field "Service Category" you see multiple service request categories, including lines with repeated categories, which causes confusion in selecting values.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
service category, case category, catalog, multiple versions, data source, object category,resolution category,cause category,incident category, C4C, Cloud for Customer , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To
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