Symptom
You are running a report based on Ticket data source, and when filtering by the field "Service Category" you see multiple service request categories, including lines with repeated categories, which causes confusion in selecting values.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
service category, case category, catalog, multiple versions, data source , KBA , object category , resolution category , cause category , incident category , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To
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