SAP Knowledge Base Article - Preview

2508179 - UserInfoAdapter.js is not loaded with 404 error in Fiori desktop


In Fiori desktop, when click on the icon of user name on the right top corner, the dropdown list is not displayed.

reproduce user name.PNG

In working scenario, the dropdown list should be displayed like:
working fine.PNG

In browser console, 404 error can be found when loading /



  • SAP Enhancement Package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver 7.4


SAP NetWeaver 7.4 ; SAP enhancement package 1 for SAP NetWeaver 7.3


Fiori, FLP, 7.4, 7.31, UserInfoAdapter, 404 , KBA , EP-PIN-NAV-FFP , Fiori Framework Page , Problem

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