SAP Knowledge Base Article - Public

2508209 - The Comment Icon is Still Visible in the Supporting Information Pod, yet Ask for Feedback is Disabled - Performance Management

Symptom

The "comment bubble" icon is still visible in the Supporting Information pod, even though Ask for Feedback has been disabled in Form Template Settings.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

In Form Template Settings, Ask for Feedback functionality is disabled:

Disable Ask for Feedback.png

 As a Manager open the Performance Form and note the comment icon is still visible in the Supporting Information pod:

Supporting information pod feedback icon.png

Cause

The comment icon is not exclusively tied to Ask for Feedback OR Notes and will be visible to Managers by default.

Resolution

The "comment bubble" icon cannot be removed from the Manager's view of the Supporting Information pod by disabling either Ask for Feedback, or Employee Profile notes.

See Also

PMU-5354

Keywords

Supporting Information Pod, Ask for Feedback, Notes, Comment icon, speech, bubble, chat, disable, enable, hide, visibility, manager, employee, inconsistent, empty, PMU-5354 , KBA , LOD-SF-PM-POD , Home Page, Pods and Portlets, To Do List , Problem

Product

SAP SuccessFactors Performance & Goals all versions