SAP Knowledge Base Article - Public

2508215 - "Failed to call SAP Analytics Cloud agent..." error in SAP Analytics Cloud after checking the configuration in datasource configuration


Error in SAP Analytics Cloud:

  • "Failed to call SAP Analytics Cloud agent. Please contact your administrator to ensure that SAP Analytics Cloud agent is running, is configured correctly, and is reachable from the SAP HANA Cloud Connector. HTTP Status: /deploymentInfo"

Errors in SAP Cloud Connector:

  • The following audit log is visible on the "Audits" tab belongs to your SAP Analytics Cloud Account:
    • Denying access to any system for application <SCP account>:fpajapp
  • The following entry can be found in the ljs_trace.log on the "Log And Trace Files" tab.
    • #Denied access for tunnel with id 'account:///<SCP account>' and attributes: 'applicationType:JAVA, applicationAccount:<SCP Account>, applicationName:fpajapp'|


  • SAP Analytics Cloud
  • SAP Cloud Platform Connector

Reproducing the Issue

  1. Configure SAP Analytics Cloud Agent and all the prerequisites according to the User's guide.
  2. Click on "Check Configuration" in System >> Datasource Configuration.
    • Notice the timestamp and the error. 
  3. Login to SAP Cloud Connector and check "Audits" tab and "ljs_trace.log" logs entries belong to the timestamp of the issue in SAP Analytics Cloud. 


  • There are one or more allow list entries maintained on the "TRUSTED APPLICATIONS" tab.
  • If one or more entries appear in the allow list, then only these applications will be allowed to connect to the exposed systems in the cloud connector.



  • Delete all entries from trusted applications.


  • As long as there is no entry in the trusted applications list, all applications will be allowed to use the cloud connector.

See Also

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SAP Analytics Cloud 1.0