SAP Knowledge Base Article - Public

2508254 - Send to Previous Step Button is not visible in Iterative or Collaborative Step - Performance Management


Send to Previous Step Button is not visible in Iterative Step

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Performance Management

Reproducing the Issue

Open the form in Manage Templates. Go to General Settings and confirmed that  the 'Enable Previous Step Button' option is already enabled.




Go to Advanced Setting and confirmed that the 'Enable form routing to previous step' option is also enabled. All the above options are enabled however, the 'Send to Previous Step Button' is still not visible in the form when it is in the Iterative Step.



The reason why the "Send to Previous Step" button is not showing in the Iterative / Collaborative step is because the user/s  in the iterative / collaborative step was not defined as the 'Exit User' in the form's route map.


The user needs to be configured as the 'exit user' in order for him to have the option to send the form back to previous step or route the form forward to next step.


Send to Previous Step Button, Iterative Step, Collaborative Step, Button , KBA , LOD-SF-PM-FRM , Forms & Templates , Problem


SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Performance & Goals all versions