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2508768 - "IO Exception no protocol" login error received using SAP Work Manager SSO


  • Error received on transmit from SAP Work Manager/Agentry client to SMP server:

        "Could not log in using user <USER ID> IO Exception no protocol: PORTAL_URL="
  • SSO is working between the portal and the backend ECC system.
  • JavaBE.ini had recently been updated and the SMP server restarted.



  • Work Manager 6.4.1
  • SAP Mobile Platform 3.0
  • All WPF as well as iOS and Android clients


SAP Inventory Manager 3.2.0 ; SAP Inventory Manager 4.0 ; SAP Inventory Manager 4.1 ; SAP Inventory Manager 4.2 ; SAP Inventory Manager 4.3 ; SAP Work Manager 6.1.0 ; SAP Work Manager 6.2.0 ; SAP Work Manager 6.3.0 ; SAP Work Manager 6.4


log in, unable to login, SMP v3, SMP 3 , KBA , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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