SAP Knowledge Base Article - Public

2508839 - Address Placeholder not Available for Workflow Email


When you try to add fields related to Account Address, such as Email, Phone Number, House Number, to be used as placeholder for Workflow Emails, you cannot find them.


SAP Cloud for Customer

Reproducing the Issue

  1. Administrator work center.
  2. Workflow Rules view.
  3. Open workflow rule ABC (ABC represents the ID of the Workflow Rule).
  4. On Step 1, select Business Object as Account.
  5. Go to Step 3, Define Actions.
  6. Select Email on the Action field.
  7. On the Placeholders section, click Add Row.
  8. See that fields Email, House Number, Phone Number are not available.


Not all fields are available to be selected as placeholders.

Please note the available fields are dependent of the BO you choose the workflow rule for.


This is the expected system behavior.

If you need the object ID urgently in the Related Items facet of tasks you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by the Cloud Service Center on .

You can contact the Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder.
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea:


add fields, Account Address, Email, Phone Number, House Number, placeholder, Workflow Emails, e-mails , KBA , LOD-CRM-OPP , Opportunity Management , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions