Symptom
- Unable to continue processing the E-verify activity step.
Environment
- E-verify process
Reproducing the Issue
- When trying to process a candidate through the E-verify step receive the error message of EDC was retrieved from DHS as seen below.
- After this error appears it is followed by an error occurred timeout error.
Cause
- There could be several reasons why you receive this error message, however this causes the activity to get out of sync with the DHS activity.
Resolution
- If you should see this error please open a cloud product engineering ticket for investigations.
NOTE: Attention Cloud product engineers please see the internal memo for fix.
Keywords
- E-verify
- Error RDC
- Onboarding
Product
SAP SuccessFactors Onboarding all versions