SAP Knowledge Base Article - Public

2509399 - Serial ID Can not be Changed

Symptom

You have replicated Registered Products from ERP to C4C, after that you have updated the Serial ID of the registered product be message fails in C4C with error: 'Serial ID Can not be Changed`.

The same behavior happens when the registered products are created directly in C4C.

Reproducing the Issue

Replicate Registered Products to C4C from ERP then update/Change the Serial ID in ERP.

In Webservice Message Monitoring you have a failed message with the error: `Serial ID Can not be Changed`.

Cause

The issue is caused because you haven't scoped Serial ID Optional in Activities.

Resolution

  1. Go to the Business Configuration work center.
  2. Open the relevant Activity List.
  3. Search for the scoping activity Additional configuration for registered products.
  4. Enter `Maintain Registered Product Categories`.
  5. For the registered product category in question, flag the Serial ID Optional check box.

Perform the change and restart the message or replicate the Registered Product again.

Keywords

KBA , AP-IBA-IBA , Installed Base , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions