SAP Knowledge Base Article - Preview

2509490 - Error: 'Internal Error.' when attempting to Logon to BusinessObjects Enterprise from Crystal Reports

Symptom

  • Error: Internal Error.
  • Unable to connect to the BusinessObjects Repository.
  • When attempting to logon to SAP BusinessObjects Enterprise from Crystal Reports designer, it fails with the error: "Internal Error."


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Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
  • SAP Crystal Reports 2025
           
  • SAP Crystal Server 2013
  • SAP Crystal Server 2016
  • SAP Crystal Server 2020
  • SAP Crystal Server 2025
          
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2
  • SAP BusinessObjects Business Intelligence Platform 4.3
  • SAP BusinessObjects Business Intelligence Platform 2025

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports 2025

Keywords

CR, Internal Error, product Mismatch, lower version, higher version, CRDesigner, login, BI, repository , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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