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SAP Knowledge Base Article - PreviewSymptom
- You have enabled SAP CRM Multi-Chat in Contact Center, but you are still unable to have multiple chat sessions opened to an agent
- You cannot see mutliple chat tabs in the Communication Desktop
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
Keywords
Business Communication Management, CCtr, SCC, Contact Center, CCI, CRM-CCI, CDT, ECF, Multi Chat, Multi-Chat, Chat, ECF, Maximum Number of Sessions , KBA , CRM-CCI , Contact Center Infrastructure , How To
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