SAP Knowledge Base Article - Public

2509556 - Employee Name in Advanced Search Changes to Employee ID

Symptom

You want to perform a search of an employee support ticket via Advanced Search filtering by the Employee Name in the Employee field, but when the search is finished, the system displays the Employee ID in Advanced Search instead of the name.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service work center;
  2. Go to Employee Support view;
  3. Open Advanced Search;
  4. In the Employee field, put ABC (ABC represents the employee name);
  5. System recognizes the Employee, but changes the name to 123 (123 represents the employee ID).

Resolution

This is the standard behavior of the system.

If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

KBA , AP-IBA-IBA , Installed Base , How To

Product

SAP Cloud for Customer 1211 ; SAP Cloud for Customer 1302 ; SAP Cloud for Customer 1305 ; SAP Cloud for Customer 1308 ; SAP Cloud for Customer 1311 ; SAP Cloud for Customer 1402 ; SAP Cloud for Customer 1405 ; SAP Cloud for Customer 1408 ; SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905 ; SAP Cloud for Customer add-ins 1908 ; SAP Cloud for Customer add-ins 1911 ; SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer add-ins 2021 ; SAP Cloud for Customer add-ins 2022 ; SAP Cloud for Customer add-ins 2023 ; SAP Cloud for Customer add-ins 2024 ; SAP Cloud for Sales 3.0 ; SAP Hybris Cloud for Customer add-ins 1605 ; SAP Hybris Cloud for Customer add-ins 1608 ; SAP Hybris Cloud for Customer add-ins 1611 ; SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711 ; SAP Sales OnDemand 1.0 ; SAP Sales OnDemand 2.0 ; SAP Sales OnDemand 4.0