SAP Knowledge Base Article - Public

2509744 - Offer Letter with eSignature (DocuSign) in Recruiting


When a candidate logs into the external career site to view online offer, the status in My Offer is showing as "Accepted" even though the candidate did not electronically sign the offer letter.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting

Reproducing the Issue

  1. As a candidate, log into the external career site.
  2. Click on tab Accept & eSign
  3. Then click on Other Action > Finish later
  4. The status is shown as "Accepted" in the My Offer tab.


This is an expected system behavior.

  • Once online offer is sent to a candidate and they the same offer in the account, 3 tabs can be seen: 
    1. Accept & eSign
    2. Decline Offer
    3. Email Recruiter


When candidates click “Accept & eSign”, they can click on Other Action > Finish Later, or they can close the subsequent window when they get re-directed to the DocuSign page to complete their eSignature. If they do that, it will still be indicated that the offer has been accepted, but we will also see that the eSignature is pending.

Additionally, if the email trigger "Online Offer Accepted by Candidate" is enabled, an email will be sent when candidate chooses "Accept & eSign", even if they then choose “Finish Later” (meaning the offer letter has not been eSigned yet).

The following enhancement request has already been submitted on this topic – please vote for it if this is something you wish to see considered for inclusion in a future release:

Request ID 257474 / [Offer Letter] - DocuSign offer letter - email trigger for hiring manager is too early

See Also

KBA 2382760 - Configuring Online Offers with eSignature/DocuSign in Recruiting


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SAP SuccessFactors Recruiting all versions