Symptom
The requested operation is not available when generating a document for a user:
Environment
- SAP SuccessFactors HCM Core
- Employee Central
- Document Generation
Reproducing the Issue
Go to the Employee Profile via Admin Center > Employee File > click on Take Action > click Generate Document:
Cause
There are currently two know causes:
- In one instance the cause of the problem was because the picture added in the document template via Manage Document Template > Document Generation Template, had an invalid link.
- In another case, a mapped field contained a $ character.
Resolution
- Make sure to use a valid pictures with a correct source.
- Do not use $ in mapped fields.
Keywords
SF , success factors , EC , ECT-78538 , can't download a document , won't , cannot , can not , fail , KBA , LOD-SF-EC-DOC , Document Generation , Problem
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions